FAQ
Answers before the first script pass.
Pick the question type, open the answer that matters, or send the messy version directly. A good explainer starts when the problem, sample, and next action are clear.
What should I send before the first call?
Send your website, deck, rough pitch, audience, business goal, timeline, budget range, and any product screens or brand assets that already exist.
Do I need a finished script?
No. A rough pitch is enough. The script is usually the first thing that needs to become sharper before design or animation starts.
What happens after I send a brief?
The first useful reply should point to the best package, a reference sample, and the next detail that would make the script sharper. That keeps the project moving without a long back-and-forth.
What makes a brief stronger?
A strong brief names the buyer, the old problem, the new workflow, the proof, the desired action, and where the finished video will be used.
Can you help if my pitch is still messy?
Yes. Messy is normal. The first job is to find the real audience, the real pain, and the one aha moment that makes the offer easier to understand.
How do I know what the real issue is?
Look for the moment where prospects get confused, hesitate, or ask the same question again. That is usually where the explainer needs to create the aha moment.
Should I bring sample videos I like?
Yes. Samples help separate story references from finish references. One sample might show the right pacing, another might show the right visual polish, and another might show the right type of offer.
What if we are explaining something technical?
Technical is fine. The goal is not to show every detail. The goal is to identify the buyer's old way, the better way, the proof, and the next action.
Do you work from a website or deck?
Yes. A website, pitch deck, product page, demo script, proposal, or sales notes can become the starting material for the first story pass.
Do I need to know the exact style before we start?
No. Style can be shaped after the story direction is clear. It helps to know whether the video should feel premium, simple, playful, technical, investor-ready, or sales-focused.
What package should I choose?
Choose Script + Storyboard if the message is still unclear, Full Explainer Video if you need one finished flagship asset, and Launch Video System if you need ads, social cuts, and sales follow-up assets from the same story.
How long should the video be?
Most homepage and sales explainers work best around 60-90 seconds. Product demos, onboarding clips, and launch cutdowns can be shorter or split into a small sequence.
Can existing brand and product assets be used?
Yes. Logos, colors, product screenshots, deck slides, process diagrams, and sales copy all help the final video feel specific instead of generic.
What if I only need the script or storyboard?
That is often the smartest place to start. A sharp script and storyboard can clarify the message before you commit budget to animation, AI visuals, voiceover, or launch cutdowns.
Can one project create multiple videos?
Yes. A flagship explainer can usually become shorter homepage clips, sales follow-up snippets, paid ad variations, product walkthroughs, and social cuts when the story system is planned up front.
What is the difference between an explainer and a demo?
An explainer sells the change in understanding. A demo shows the product in action. Many strong projects use both: the explainer creates context, then the demo proves the workflow.
Can you make videos for landing pages?
Yes. Landing page videos should be tighter than a general brand video. They need to match the offer, the traffic source, the buyer's urgency, and the action on that page.
Can you help with launch ads or short clips?
Yes. Short clips work best when they come from the same story system, so each cutdown has a specific hook instead of feeling like a random crop from the main video.
Can the package include voiceover?
Yes. Voiceover can be included or coordinated depending on the project. The script should be approved before final voiceover so the performance matches the message.
Can you help choose the right sample reference?
Yes. The closest sample is not always the same industry. Sometimes the best reference matches the story shape, the buyer education problem, or the level of visual finish.
How should I brief an AI video project?
Start with the old workflow, the agent or assistant step, the proof that the system works, and the next action the viewer should take. A clean sample reference plus that rough outline is enough to start.
Do you make AI-generated videos?
Yes. AI video work can be used for product concepts, agent workflows, launch visuals, abstract systems, and fast-moving ideas where traditional footage or illustration would slow the project down.
When is AI video the right fit?
AI video is strongest when the idea is hard to film, the product is still changing, or the story needs visual metaphors for automation, data, software, or a new workflow.
Can AI visuals still feel on-brand?
Yes, when the style direction is controlled. Brand colors, typography, product UI, pacing, and reference samples help keep the video from feeling like a generic AI montage.
Can AI video be mixed with product screens?
Yes. Product screens, diagrams, UI recordings, motion graphics, and AI-generated scenes can be combined so the final video explains both the product and the bigger transformation.
Can AI video explain software agents?
Yes. Agent workflows are often easier to understand when the video shows the before-and-after process, the trigger, the handoff, and the human benefit instead of only showing a dashboard.
Can you make AI video for a product that is not finished yet?
Yes, as long as the promise is honest. Concept visuals can help explain direction, investor narrative, sales vision, or product roadmap before every screen is finalized.
How do you avoid AI video looking random?
The video needs a controlled script, shot list, visual rules, approved references, and a clear reason for every scene. AI is a production tool, not the strategy.
Can AI video be used for B2B sales?
Yes. For B2B, AI visuals should make the workflow, outcome, or product promise easier to understand. They should not distract from the proof or business value.
What should I avoid in an AI video brief?
Avoid asking for a cool montage without a buyer, problem, proof, or next action. The clearer the story job, the better the AI visuals can support it.
How do revisions work?
Revision points should happen after the script path, visual direction, and production pass. The goal is to fix message and structure early, before animation changes get expensive.
Who owns the finished video?
The intended model is a launch-ready video package for your business. Any special source-file access, voiceover, stock asset, or usage terms should be confirmed before production starts.
Where should the video go after delivery?
The usual first placements are homepage hero, landing page, sales follow-up email, demo page, investor deck, onboarding, and short-form campaign channels.
How fast can a project start?
A project can usually start once the rough brief, main audience, sample direction, and package fit are clear. The cleaner those inputs are, the faster the first script pass can move.
What files do I receive at the end?
The useful handoff is a launch-ready video file plus the supporting assets agreed in scope, such as cutdowns, captions, thumbnails, scripts, storyboards, or platform-ready exports.
Can captions or subtitles be included?
Yes. Captions are useful for landing pages, social clips, sales follow-up, and silent autoplay placements. They should be planned with the final formats in mind.
Can you create thumbnail or poster images?
Yes. A good thumbnail should match the offer and make the video feel worth opening. It can come from the final visuals or be designed as a separate launch asset.
How do we keep feedback organized?
Feedback works best when each review round focuses on one layer: script, structure, visual direction, production details, then final delivery checks.
What if stakeholders disagree?
The fastest way through is to return to the buyer, the problem, and the action the video needs to create. Taste matters, but the business job of the video should lead the decision.
Can you help after the video is live?
Yes. Once the video is live, it can be turned into follow-up clips, page updates, sales assets, ad variations, or a clearer next version based on how people respond.